We would like to apologise for the recent service interruptions on the site.
We know this is frustrating, especially when you are trying to play, analyse games, or participate in the community without disruption. We take reliability seriously, and we understand that downtime affects your trust in the platform.
After investigating the issue, we identified server resource pressure as the likely cause of the instability. We have already taken corrective steps to reduce the risk of this happening again. These measures include lowering database memory usage, reducing web server worker limits, and improving the overall memory headroom on the server so that it can handle load spikes more safely.
We will continue monitoring the server closely over the next while to make sure the changes are effective and to respond quickly if any further issues appear.
Thank you for your patience, understanding, and continued support of the community.
We have made many improvements and tweaks during the past week to improve server performance, in an attempt to prevent future incidents such as these. Once again, our sincere apologies Masteryeo.
I had a handful of games for which I tried to make a move several times for almost a day , and then upon finally getting on found the opponents had “won” by timing me out. One was an opponent rated 2 and a half times higher than mine, where I’d suckered him into losing his queen for a bishop, with an easy win for me coming in a few more moves. Another was with an opponent rated twice as high as mine, where I had managed a free passed pawn about to queen unopposed in 2-3 more moves with an easy win shortly after. I “lost” both easy win games and some others because of this. And the same type of thing happened 2-3 years ago. Very frustrating. If the site goes down or has to go down for some important reason, is there a way to pause the game clocks until back up again?
I’m very sorry for the frustration caused by the recent service interruption, especially in games where you had clearly worked your way into winning positions.
As mentioned previously, we spent the past week making several server stability improvements, and we hope these changes will prevent similar outages from happening again in future.
At the moment, we unfortunately do not yet have functionality in place to automatically pause game clocks during an outage. However, this is a very valid suggestion, WhitemoonG, and we will definitely consider adding it. It would be useful not only during unexpected outages, but also during planned maintenance or server upgrades.
Thank you for raising this. I completely understand why losing games in this way would be frustrating.
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